Terms, Privacy and Refunds

Terms of Service

These terms are between ThinkMaker Consultancy (M) Sdn Bhd (202301011992 (1505914-V)), 142-02, Jalan Adda 7, Taman Adda, 81100 Johor Bahru, Johor, Malaysia ("ThinkMaker", "we") and the company that subscribes to AcBridge ("you").

1. The service

AcBridge lets the people you authorise use your AutoCount Accounting books through an AI app (Claude, ChatGPT or Grok). A connector program runs on a computer you provide and reaches your AutoCount database.

• Analysis plan: reports, lookups and analysis. Read-only; nothing is written to your books.
• Production plan: everything in Analysis, plus postings prepared as previews. A posting is saved only after a confirmer you appoint types the batch's code on our signed-in web page.

2. Fees and payment

Fees are a fixed monthly amount per company for the plan you choose, plus a monthly fee for each extra user, as shown on our website. They are charged in advance by card through Stripe and renew monthly until cancelled. We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after that notice.

3. Setup

After subscribing you book a remote setup session. You provide a Windows computer that can reach your AutoCount database, a read-only SQL login and, for Production, an AutoCount user for saving. Their passwords stay on that computer; we do not ask for them or keep them in our cloud.

4. Your responsibilities

• Check each preview before confirming. A confirmed batch is your instruction to save it in your books.
• Decide who may sign in and with what role, and tell us when someone leaves.
• Keep your own backups of your AutoCount data.
• Choose an AI app your company accepts and set it up safely before you start, as described in the security and privacy notice on our website: turn off model training, use two-step sign-in and do not share logins. Your chats, and the data AcBridge returns to the app, are handled by that app's provider under its own terms; we do not control that provider.
• Make sure you may let us process the data in your books, including any personal data in them.

5. What we do not do

AcBridge is a software service, not accounting, tax or legal advice. Documents are saved with e-Invoice switched off; we do not submit anything to LHDN. We do not change your AutoCount program or upgrade your database.

6. Availability and updates

We aim to keep the service available but do not promise it will be uninterrupted or error-free. The connector updates itself when it is idle.

7. Liability

To the extent the law allows, our total liability in any 12 months is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, or for loss of profits or data.

8. Ending the service

You may cancel at any time; the service continues to the end of the paid month. If a payment fails or the subscription ends, access stops after the paid period plus 7 days. We may suspend access for misuse or non-payment. Nothing in your AutoCount books is deleted when the service ends.

9. Training

Smart Office Training and consulting are sold by session at the price shown on our website, or by quotation. Each session covers the training bundle agreed with you. Refunds and rescheduling are set out under Refunds and Cancellation below.

10. Law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

Privacy Notice

Issued under the Personal Data Protection Act 2010 (Malaysia).

What we collect

• Account data: name and email of each person who signs in (from Microsoft sign-in), their role and sign-in times.
• Billing data: company name, payer email and subscription status from Stripe. Card details are handled by Stripe; we do not see or store them.
• Book data you ask for: report results, lookups, previews, batches and the PDFs of saved documents. These may contain your customers' or suppliers' names and amounts.
• Technical logs: times, actions and error messages, used to run and secure the service.

Why we use it

To provide AcBridge, bill for it, keep it secure, and support you.

Who else handles it

• Microsoft: Azure hosting in Malaysia (Malaysia West) and Microsoft Entra sign-in.
• Stripe: payments.
• The AI app provider you choose (Anthropic, OpenAI or xAI): what you ask and the results shown in your chat pass through them under their terms.

We do not sell your data.

How long we keep it

Results of reports and lookups are deleted after 30 days. Other data is kept while you subscribe and afterwards only as long as needed for legal, tax and accounting requirements.

This website

This website loads fonts from Google Fonts and shows a Google Map, so Google may receive your IP address. Your language choice is kept in your own browser.

Your rights

You may ask to see or correct your personal data, or withdraw consent, by writing to support@thinkmaker.co. Withdrawing consent may mean we cannot continue the service.

Refunds and Cancellation

• You can cancel at any time from your billing page or by writing to us. No further fees are charged after cancellation, and the service continues to the end of the paid month.
• Monthly fees are charged in advance and are not refunded for a month already started.
• If we cannot complete your setup, we refund your first month in full.
• Training and consulting sessions are paid in advance and are not refunded. A booked session can be rescheduled: tell us before the session date. Each session covers the training bundle agreed with you; anything beyond it needs an extra session.
• Referral codes give 10% off sessions only, once per customer, on the first purchase.
• Charged by mistake? Write to support@thinkmaker.co or call +60 10-465 6645 within 14 days and we will put it right.